Southerness, Southerness, by Dumfries

Rated 1/50 by Lynsey Rock on 14th October 2024 via

"Terrible, wouldn’t recommend to anyone paid an extra £150 on top of our caravan price for an upgrade and this was anything but an upgrade. The caravan was clearly not cleaned before we arrived spoke to reception said they would send a cleaner round who ran a hoover over the floor and put the vile sticky drying rack in the cupboard rather than clean it. Have further complained and the best “good will” offer they can give is £50 off my next booking (I would NEVER book again)."

Rated 1/50 by Monika Rembowska on 8th October 2024 via

"I am totally disappointed with this place. We came very late to our caravan. I couldn't believe what I have seen. I have never ever seen that filthy, disgusting caravan in my life (I and my family travel a lot around the UK and visit different caravans sites). Living room was absolutely dirty. Couches had massive stains, carpet was dirty with stains and hair on it, spiders and spider webs in many places, stools with stains, dirty cupboards, bathroom cabinet was broken with hair inside, mattress dirty. In the morning I went to the reception to ask for a different caravan. I got a key to check that it is OK for me. I went there and again there were stains all over the floor on the couches, shower didn't work how it should. I returned to the reception and asked for another caravan. I got two more keys to two caravans. First one was in better condition but still with stains and the smell was really bad and there wee also stains on the floor. On the decking a lot of bird poos. The other one was OK so we stayed there buy unfortunately I didn't check the mattress in the master bedroom before I made a decision to stay in that caravan. The mattress had a big bump in the middle of it. I decided to turn it around but unfortunately there was a massive wee stain on it. So we were not able to sleep on it. We run away from there a day earlier. We couldn't stay there any longer. Definitely we do not return there anymore. I do not recommend this place."

Rated 5/50 by Euan McIntyre on 7th October 2024 via

"Just had a weekend here with a few friends and was better than I could have expected. Beautiful location, fantastic friendly staff! The place we stayed was clean, roomy and perfect for our needs. You must go see the entertainment we had a great laugh. Special shout out to Fraser who was extremely helpful and checked in on us a few times!!"

Rated 5/50 by Kay Perfect on 12th September 2024 via

"Lovely site, close to beach and pretty central to walks etc, staff have all been lovely and pleasant. The caravan was clean, bathroom, kitchen etc, although it could do with a deep clean of carpets and soft furnishings as they were very stained, understandable that that kind of deep cleaning can't be done every time a caravan is vacated, drying time and such, this however will not stop us coming back as it's been a lovely stay 😊"

Rated 2/50 by Gemi-Lou Rolph on 27th July 2024 via

"I have tried contacting Parkdean to raise a complaint about the cleanliness of the touring pitches. We left our pitch early as the litter walking from our van to the entertainment venue was disgusting. I saw multiple members of staff walking the same route and the litter was never cleaned up. I have stayed in a caravan on site previously and was very happy with my holiday. Staying on the touring pitches is not something I will want to experience again. The shower cubicles are tiny and I am a petite person. Struggling to maneuver in the cubical alone let alone with a 5 year old was not easy. Then the bad design of the shower water draining through the drying area? My daughter was not happy with her shoes getting wet while I showered. It was overall a very stressful experience and I was glad to get home. On the plus side washing up area was immaculate and smelt freshly cleaned. Staff were very helpful. Food from take out in the arcade was lovely even when they were very busy."

Rated 5/50 by Mrs M on 15th June 2011

"A great location to explore Scotland from! We did so much, a real adventure holiday for the kids, from Lochs, mountain biking in the Mabie Forest (a must) Great beaches and even close enough to visit Edinburgh from - this is a great park with good pool and waterslide the kids will love!"